Pauline spoke at the Liberal Democrat conference in favour of large corporations and government organisations treating the ordinary citizen with respect and courtesy. Too many people have been passed from one computerised answering machine to another when what we require is to speak to a person who can sort out our problem. Many come to us for help. However, why should these so called “customer support” departments jump about when a councillor demands some action when they should have sorted out the problem directly with the original complaint. The resolution demanding better service was passed.

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